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Virtual Care: TELEPHONE and VIDEO visits with your doctor

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COVID-19 is placing stress on Canada’s public health system. PACE Cardiology now offers virtual care/telemedicine appointments to make sure that we can continue to care for our patients safely and effectively. This means that while we would like to keep your currently scheduled appointment date and time, we will also be offering videoconferencing and telephone consults for your visits rather than asking all patients to come into our office. These virtual care/telemedicine technologies help make discussions with your care provider as easy as possible during these difficult times.

Telemedicine uses telecommunications technology to provide clinical health care in Ontario at a distance. These appointments are for patients who have difficulties with transportation, live far away, or just need a quick follow up. For more information or to set up an telemedicine appointment with a PACE cardiologist, please call 1-888-662-0680 or email us at info@pace-cardiology.com.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

– Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room.
– Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts, and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate.

If you are concerned about seeing your doctor using videoconferencing or the telephone, you can ask our office to arrange for you to visit us in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

In particular, the following means of electronic communication may be used: email, videoconferencing, and text messaging (including instant messaging).

By providing your information for the phone and videoconferencing visits, you agree to let us collect, use, or disclose your personal health information through videoconferencing or telephone communications (while following applicable privacy laws) in order to provide you with care.

Privacy Form Download

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Download Here

Training Slides

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Every user of the PACE Cerebrum EMR must read the Mandatory Training Slides and complete the quiz prior to logging in to the EMR

Mandatory Training Slides