Privacy at PACE

Protecting patient privacy is not only the law, but also an important part of PACE’s commitment to treat patients with respect. We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

We conduct audits and complete investigations to monitor and manage our privacy compliance. We also take various steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for purposes to which you have consented, or as otherwise permitted or required by law.

Even though we do our best to make sure that any information you give to us during virtual care visits is private and secure, no video or audio tools are ever completely secure.

There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.

To help us keep your information safe and secure, you can:

1. Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room.
2. Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts, and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.
3. You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate.
4. By providing your information for the phone and video conferencing visits, you agree to let us collect, use, or disclose your personal health information through video conferencing or telephone communications (while following applicable privacy laws) in order to provide you with care.